About Century Stone Storage
General Questions
Q: What are your hours of operation?
A: Our facility is open from 8:00 AM to 8:00 PM, seven days a week. Office hours for customer service are Monday to Friday, 9:00 AM to 5:00 PM.
Q: Where is Century Stone Storage located?
A: We are conveniently located in Ramara. Please visit the contact page on our website or contact us for the exact address and directions.
Q: How do I rent a storage unit?
A: Renting a unit is easy! You can visit our facility, call us, or reserve a unit online through our website. Our friendly staff is always available to help you choose the right unit size and answer any questions.
Q: What do I need to bring to rent a unit?
A: To rent a unit, you’ll need a valid photo ID (such as a driver’s license or passport) and a form of payment (credit card, debit card, or cash).
Security and Access
Q: How secure is your facility?
A: Security is our top priority. Our facility features 24/7 surveillance cameras, controlled access with secure entry codes, and well-lit premises to ensure the safety of your belongings.
Q: Can I access my unit outside of office hours?
A: Yes, you can access your unit between 8:00 AM and 8:00 PM, seven days a week. Our office hours are separate from our access hours, allowing you to retrieve your items at your convenience.
Q: Do you offer climate-controlled units?
A: Yes, we offer climate-controlled units to protect sensitive items from extreme temperatures and humidity.
Unit Sizes and Pricing
Q: What unit sizes do you offer?
A: We offer a variety of unit sizes to meet your storage needs, ranging from small lockers to large units. Please contact us or visit our website for a detailed list of available sizes.
Q: How much does it cost to rent a unit?
A: Our pricing is competitive and varies depending on the size and type of unit you need. We offer transparent pricing with no hidden fees. Contact us for a quote or visit our website for detailed pricing information.
Q: Are there any discounts or promotions available?
A: We often have promotions and discounts available for new customers, long-term rentals, and referrals. Check our website or contact us for current offers.
Moving In and Moving Out
Q: Do you provide moving supplies?
A: Yes, we offer a variety of moving supplies for purchase, including boxes, packing tape, and bubble wrap, to make your move easier.
Q: Is there a minimum rental period?
A: Our rental agreements are flexible. You can rent a unit on a month-to-month basis with no long-term commitment required.
Q: How do I move out of my unit?
A: Moving out is simple. Just notify us of your intended move-out date, remove all your belongings, and leave the unit clean. If you need any assistance, our staff is here to help.
Payments and Billing
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, debit cards, and cash. Automatic monthly billing is also available for your convenience.
Q: When is rent due?
A: Rent is due on the first day of each month. We offer a grace period of five days, after which a late fee may apply.
Q: Can I set up automatic payments?
A: Yes, we offer the option to set up automatic payments to ensure your rent is always paid on time. You can set this up through our online portal or by speaking with our staff.
Additional Services
Q: Do you offer insurance for stored items?
A: While we take security seriously, we recommend that you have insurance for your stored items. We offer affordable insurance options through a third-party provider for added peace of mind.
Q: Can I switch to a different unit size if my needs change?
A: Yes, you can switch to a different unit size at any time, based on availability. Our staff will assist you in finding a unit that better suits your needs.
Q: Do you provide any moving services?
A: While we don’t offer moving services directly, we can recommend reputable local moving companies to assist with your move.
Contact Us
Q: How can I contact Century Stone Storage?
A: You can reach us by phone, email, or visit us in person during office hours. For more information, visit our website for contact details and directions.
For any additional questions or assistance, please don’t hesitate to contact us. At Century Stone Storage, we are dedicated to providing you with the best storage solutions in Rama.